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Help with Printing Acrobat Files
If you're having trouble printing any of the Acrobat Files....take a look at the graphic below for tips on the settings I use to get the best possible print. Keep in mind you can print all or just one page of most Acrobat documents!

Click on the image to your left to see a larger photo!

I can see the file in my browser window, but it prints out Blocks or just black or blank areas.
Most likely the version of Adobe Acrobat Reader on your computer is out of date. Click on the Adobe Acrobat Reader link under Downloads/Help and update your computer. Most people that do this find they can print without any problems. Keep in mind, you may have to reboot your computer after the installation for it to take affect.

My browser is blank when I click on the link.
Depending on the size of the file, your internet connection and the speed of your computer, it can take 5 to 10 minutes to load into your browser window. These files are typically loaded with graphics and that adds to the file size. Unfortunately, I don't have control over your internet connection speed and this is the primary cause of the delay. Just remember "patience is golden" and click on the link....then go make a cup of tea. :-) Especially if you know your computer has a slow connection.

When I click on the file, it shows 100% Downloaded, but the file doesn't show up on my screen.
Give it a few more minutes to appear in the browser window. Depending on your connection speed and the speed of your computers CPU and ram, you can get funny results that might delay it loading into your browser window.

How can I improve my internet connection speed?
Well...this is a loaded question. First off....if you have a modem on your computer, you want to check that it is a 56k modem. Then, most important, it depends on your dial-up connection speed. If your home phone line isn't capable of a 56k connection, you will NOT use the full capabilities of your modem. Each computer is a bit different, but typically, when you initially log onto the internet, you should see the speed at which you connect. It's not uncommon to have a 28,800 baud connection even if you own a 56k modem. (This is due to the quality of your home phone line.)

However, there is one thing that you CAN do! Every time you log onto the internet, check the connection speed. Most often, you will find a tiny icon located in the lower right hand corner of your screen that when you pass the mouse over it, it will show your connection speed. If it's lower than your usual connection speed and you KNOW you're going to be downloading files from the internet, DISCONNECT from the internet and RECONNECT again, until you get the highest possible connection speed. While this is a pain to do.....it WILL make a difference.

Internet traffic can also affect your connection speed. If your internet provider is especially busy (usually on the weekends and evenings) they may not have that many high speed lines available for you to connect through. If this happens more often than not, you might want to consider changing internet providers. I use Earthlink DSL, but was quite pleased with their regular internet services and used them for quite a few years. (Used to be Mindspring...now it's called Earthlink)

Cable Modem vs. DSL:
Cable Modem: Personally, I haven't used it, but there are a few drawbacks that friends have warned me about. First, you will be sharing "bandwidth" with other consumers using cable modem in your area. This will slow down your connection speed somewhat and over time, as more and more people use Cable Modem in your area, you will find that during high usage times your connection speed may suffer. I've heard the price runs somewhere around $29.95 - $49.95 a month...including or not including your standard cable service. Also, you may or may not have Cable Modem service in your area. Another downside....weather. Whenever cable is down, so is your internet connection. Where I live, our cable goes down what seems like every time we have a storm. When it does go down, it also seems to take awhile to come back up again. *sighs*

DSL is a dream to use! BUT....it's rather expensive.($49.95 a month) If you use the internet to do business, or are an avid computer user, then this is ideally the way to go. Though, you may not have service in your area. :-( I waited 2 years before DSL came into our area. Once it did, it was unpredictable for about 4 months, but now, it's terrific! It goes down rarely and at the most for about 10 to 20 minutes.

About America Online
When I used AOL, I found that disconnecting and reconnecting became a normal thing to do to get the best possible connection speed. You might also want to look for additional dial-up numbers to try as well. Remember, not all phone lines are created equal! If you are still having trouble viewing/printing an acrobat file,Go here to the Acrobat website and read their troubleshooting guilde. If you have other questions, or comments, please contact me and I will do my best to help you.
Regards,
Helen Nicholson

 

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